Available Financial Assistance Options
The Genentech Oncology Co-pay Assistance Program
If eligible commercially insured patients need assistance with their drug out-of-pocket costs, the Genentech Oncology Co-pay Assistance Program may help.
To get started, call (855) MY-COPAY (855-692-6729) or visit CopayAssistanceNow.com.
Eligibility criteria and benefit limits apply. Not valid for patients whose prescriptions are reimbursed under any federal or state government programs to pay for their Genentech medicine. Patients must be taking the Genentech medicine for an FDA-approved indication. Please visit the Co-pay Assistance Program website for the full list of Terms and Conditions.
Referrals to Independent Co-pay Assistance Foundations
For eligible patients with commercial or public health insurance, ZELBORAF Access Solutions offers referrals to independent co-pay assistance foundations that may be able to help.
Independent co-pay assistance foundations have their own rules for eligibility. Genentech has no involvement or influence in independent foundation decision-making or eligibility criteria and does not know if a foundation will be able to help your patient. We can only refer your patient to a foundation that supports their disease state. This information is provided as a resource for you. Genentech does not endorse or show preference for any particular foundation. The foundations in this list may not be the only ones that might be able to help your patient.
The Genentech Patient Foundation
If patients don’t have health insurance coverage or have financial concerns and meet eligibility criteria, they may be able to get Genentech medicine at no cost from the Genentech Patient Foundation.
Call (888) 941-3331 to speak with a live Foundation Specialist. We offer support in many different languages.
To be eligible for free Genentech medicine from the Genentech Patient Foundation, insured patients who have coverage for their medicine should try to pursue other forms of financial assistance, if available, and meet certain income requirements. Uninsured patients and insured patients without coverage for their medicine must meet a different set of income requirements. Genentech reserves the right to modify or discontinue the program at any time and to verify the accuracy of information submitted.
Reimbursement Support
ZELBORAF Sample Coding
This coding information may assist you as you complete the payer forms for ZELBORAF. These resources are provided for informational purposes only. Please visit CMS.gov or other payers’ websites to obtain additional guidance on their processes related to billing and coding for single-use vials and wastage.
Correct coding is the responsibility of the provider submitting the claim for the item or service. Please check with the payer to verify codes and special billing requirements. Genentech does not make any representation or guarantee concerning reimbursement or coverage for any item or service.
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Complete and submit a form electronically.
Appeals
If your patient’s health insurance plan has issued a denial, your Field Reimbursement Manager (FRM) or ZELBORAF Access Solutions Specialist can provide resources as you prepare an appeal submission, as per your patient’s plan requirements.
If a plan issues a denial:
The denial should be reviewed, along with the health insurance plan’s guidelines, to determine what to include in your patient’s appeal submission
Your FRM or ZELBORAF Access Solutions Specialist has local payer coverage expertise and can help you determine specific requirements for your patient
A sample appeal letter and additional considerations are available in Resources.
Appeals cannot be completed or submitted by ZELBORAF Access Solutions on your behalf.
Coverage Resources
Benefits Investigations
ZELBORAF Access Solutions can conduct a benefits investigation (BI) to help you determine if ZELBORAF is covered, if prior authorizations (PAs) are required, which specialty pharmacy (SP) the health insurance plan prefers and if financial assistance might be needed.
Potential outcomes of a BI:
- Treatment is covered
- PA is required
- Treatment is denied
Both the Prescriber Service Form and the Patient Consent Form must be received before ZELBORAF Access Solutions can begin helping your patient.
Forms can be downloaded from Enrollment or submitted online via My Patient Solutions®.
A sample appeal letter and additional considerations are available in Resources.
The completion and submission of coverage- or reimbursement-related documentation are the responsibility of the patient and health care provider. Genentech makes no representation or guarantee concerning coverage or reimbursement for any service or item.
Prior Authorization
ZELBORAF Access Solutions can help you identify if a prior authorization (PA) is necessary and offer resources as you request it for your patient. Both the Prescriber Service Form and the Patient Consent Form must be received before ZELBORAF Access Solutions can begin helping your patient.
Forms can be downloaded from Enrollment or submitted online via My Patient Solutions®.
If your patient’s request for a PA is not granted, your Field Reimbursement Manager (FRM) or ZELBORAF Access Solutions Specialist can work with you to determine your next steps. You can find more tips like this in Resources.
The completion and submission of coverage- or reimbursement-related documentation are the responsibility of the patient and health care provider. Genentech makes no representation or guarantee concerning coverage or reimbursement for any service or item.
Enrollment
To enroll in Genentech patient support services, both you and your patient will need to complete the required forms.
For Patients: (choose one)
- Patient Consent Form - English
- Patient Consent Form - Spanish
For Providers: (choose one)
- Prescriber Service Form (to enroll patients in ZELBORAF Access Solutions)
- Prescriber Foundation Form (to enroll eligible patients into the Genentech Patient Foundation only)
Enroll patients online and manage service requests using My Patient Solutions®
Both forms must be received before Genentech can begin helping your patient. Only the information requested on these forms is required. Providing unrequested documents or information will delay processing.
Distribution
Authorized Specialty Distributors and Specialty Pharmacies
ZELBORAF Access Solutions works with specialty pharmacies (SPs) to help patients receive their medicines.
An SP may provide the following services:
- Reimbursement resources
- Clinical services to support patients throughout their treatment
- The ability to manage the specialty handling and shipping needs linked with many specialty therapies
You can work with your preferred SP or contact ZELBORAF Access Solutions to learn which SP the patient’s health insurance plan requires.
| Distributor | Telephone | Fax | Web Orders |
|---|---|---|---|
| ASD Healthcare (Cencora) | 800-746-6273 | 800-547-9413 | www.asdhealthcare.com |
| Besse Medical (Cencora) | 800-543-2111 | 800-543-8695 | www.besse.com/home |
| Cardinal Health Specialty Distribution | 866-677-4844 | N/A | www.cardinalhealth.com/en/solutions/specialty-distribution.html |
| Dakota Drug | 866-210-5887 | 763-421-0661 | www.dakdrug.com/ContactUs.aspx |
| DMS Pharmaceutical | 877-788-1100 | 847-518-1105 | www.dmspharma.com/contact-us |
| McKesson Plasma and Biologics (MPB) | 877-625-2566 | N/A | www.mckesson.com/Pharmaceutical-Distribution/Plasma-Biologics/ |
| Oncology Supply (Cencora) | 800-633-7555 | 800-248-8205 | www.oncologysupply.com/ |
| Distributor | Telephone | Fax | Web Orders |
|---|---|---|---|
| ASD Healthcare (Cencora) | 800-746-6273 | 800-547-9413 | www.asdhealthcare.com |
| Besse Medical (Cencora) | 800-543-2111 | 800-543-8695 | www.besse.com/home |
| Cardinal Health Specialty Distribution | 866-677-4844 | N/A | www.cardinalhealth.com/en/solutions/specialty-distribution.html |
| CuraScript SD (Priority Health) | 877-599-7748 | 800-862-6208 | curascriptsd.com/Contact-Us |
| McKesson Plasma and Biologics (MPB) | 877-625-2566 | N/A | www.mckesson.com/Pharmaceutical-Distribution/Plasma-Biologics/ |
| Oncology Supply (Cencora) | 800-633-7555 | 800-248-8205 | www.oncologysupply.com/ |
| Distributor | Telephone | Fax | Web Orders |
|---|---|---|---|
| ASD Healthcare (Cencora) | 800-746-6273 | 800-547-9413 | www.asdhealthcare.com |
| Besse Medical (Cencora) | 800-543-2111 | 800-543-8695 | www.besse.com/home |
| Cardinal Health Specialty Distribution | 866-677-4844 | N/A | www.cardinalhealth.com/en/solutions/specialty-distribution.html |
| CuraScript SD (Priority Health) | 877-599-7748 | 800-862-6208 | curascriptsd.com/Contact-Us |
| McKesson Specialty Health (McKesson Specialty Care Distribution Corporation) | 800-482-6700 | N/A | www.mckesson.com/specialty/ |
| Oncology Supply (Cencora) | 800-633-7555 | 800-248-8205 | www.oncologysupply.com/ |
| Distributor | Telephone | Fax | Web Orders |
|---|---|---|---|
| ASD Healthcare (Cencora) | 800-746-6273 | 800-547-9413 | www.asdhealthcare.com |
| Besse Medical (Cencora) | 800-543-2111 | 800-543-8695 | www.besse.com/home |
| Cardinal Health Specialty Distribution | 866-677-4844 | N/A | www.cardinalhealth.com/en/solutions/specialty-distribution.html |
| CuraScript SD (Priority Health) | 877-599-7748 | 800-862-6208 | curascriptsd.com/Contact-Us |
| McKesson Plasma and Biologics (MPB) | 877-625-2566 | N/A | www.mckesson.com/Pharmaceutical-Distribution/Plasma-Biologics/ |
| McKesson Specialty Health (McKesson Specialty Care Distribution Corporation) | 800-482-6700 | N/A | www.mckesson.com/specialty/ |
| Oncology Supply (Cencora) | 800-633-7555 | 800-248-8205 | www.oncologysupply.com/ |
| Distributor | Telephone | Fax | Web Orders |
|---|---|---|---|
| Axium Healthcare Puerto Rico / Kroger Speciality Pharmacy (Puerto Rico) | 787-780-7200 | 787-779-1430 | www.axiumpr.com |
| Cardinal Health Puerto Rico | 787-625-4200 | N/A | cardinalhealth.pr/ |
| Cesar Castillo (Puerto Rico) | 787-999-1616 | 787-999-1618 | cesarcastillo.com/ |
| Distributor | Telephone | Fax | Web Orders |
|---|---|---|---|
| Absolute Pharmacy Care (Puerto Rico Only) | 7787-892-8700 | 787-264-5800 | N/A |
| AcariaHealth | 800-511-5144 | 877-541-1503 | www.acariahealth.com |
| Accredo | 888-608-9010 | 888-302-1028 | www.accredo.com |
| Across Specialty Pharmacy | 770-746-0130 | N/A | acrossrx.com/ |
| AllianceRx Walgreens Prime | 855-244-2555 | 877-231-8302 | www.alliancerxwp.com |
| Amber Pharmacy | 888-370-1724 | 877-645-7514 | www.amberpharmacy.com/ |
| Axium Healthcare Puerto Rico / Kroger Speciality Pharmacy (Puerto Rico) | 787-780-7200 | 787-779-1430 | www.axiumpr.com |
| Biologics | 800-850-4306 | 800-823-4506 | biologics.mckesson.com/ |
| BioPlus Specialty Pharmacy | 866-514-8082 | 800-269-5493 | www.bioplusrx.com |
| Birdi (aka Elixir, formerly Envision) | 877-437-9012 | N/A | www.elixirsolutions.com/ |
| CenterWell Specialty Pharmacy (formerly Humana Specialty Pharmacy) | 800-486-2668 | N/A | www.centerwellpharmacy.com/ |
| CVS Specialty | 800-237-2767 | 800-323-2445 | www.cvsspecialty.com/ |
| Gentry Health Services | 844-443-6879 | 844-329-2447 | gentryhealthservices.com/ |
| Kroger Specialty Pharmacy | 855-802-3230 | 888-315-3270 | www.krogerspecialtypharmacy.com/ |
| Lorenzo Apothecary | 970-522-0828 | N/A | lorenzoapothecary.com/ |
| MC-RX (Medical Centre Specialty Pharmacy) | 855-828-1484 | N/A | www.mc-rx.com/ |
| Med-Care Infusion Services, Inc. | 800-819-0751 | N/A | www.medcareinfusion.com/ |
| MTPS a Guardian Pharmacy (Mid Tenn Pharm) | 877-684-9987 | N/A | midtennpharm.com/ |
| My Pharmacy of Tampa | 813-628-4441 | N/A | www.mypharmacyoftampa.org/ |
| Nufactor | 800-323-6832 | N/A | www.nufactor.com/ |
| Onco360 (OncoMed Specialty) | 877-662-6633 | 877-662-6355 | www.onco360.com |
| Optum Specialty Pharmacy | 855-427-4682 | 877-342-4596 | specialty.optumrx.com/ |
| Perform Specialty | 855-287-7888 | 844-489-9565 | www.performspecialty.com/ |
| Pharmacy at the Wave | 718-891-4300 | N/A | pharmacyatthewave.com/ |
| Pruitt Health Pharmacy Services | 678-533-6459 | N/A | pruitthealth.com/microsite/facilityid504 |
| Publix Specialty Pharmacy | 855-797-8254 | N/A | www.publix.com/pharmacy/pharmacy-services/specialty |
| Realo Specialty Pharmacy | 844-814-1943 | N/A | www.realospecialtycare.com/ |
| Senderra Rx | 888-777-5547 | 888-777-5645 | www.senderrarx.com/ |
| SortPak Pharmacy | 877-570-7787 | N/A | sortpak.com/ |
| Special Care Pharmacy (Puerto Rico Only) | 787-783-8579 | 787-783-2951 | specialcarepr.com |
| Specialty Infusion Centers Inc. | 212-246-3873 | N/A | specialtyinfusion.com/ |
| Super Health Pharmacy LLC | 718-967-4600 | N/A | www.superhealthpharmacy.com/ |
| Walmart Specialty Pharmacy | 877-453-4566 | 866-537-0877 | www.walmart.com/cp/Specialty-Pharmacy/1078924 |
Note: Pharmacies primarily serving the patients of particular health systems or health plans are not included in this list.
Genentech does not influence or advocate the use of any one specialty distributor or SP. We make no representation or guarantee of service or coverage of any item.